RIFKY RAMADHANI, Dhifa; SURYA BIRAWA, Mahindra; SITI SHOLIKAH, Dwi; MOHAMAD AKBAR ARIO HANUNG PRABANDANU, Rahardian. Analisis Pengaruh Kualitas Pelayanan Berbasis Chatbot Terhadap Kepuasan Pelanggan Dalam Transaksi Online Dengan Objek Aplikasi Shopee. Journal of Exploratory Dynamic Problems, [S. l.], v. 1, n. 3, p. 104–115, 2024. DOI: 10.31004/edp.v1i3.82. Disponível em: https://edp.web.id/index.php/edp/article/view/82. Acesso em: 10 oct. 2026.